Ordering online
This website offers secure online transactions. Choose items from our online catalogue, add them to your order. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Delivery and Carriage
UK mainland and Northern Ireland delivery is made by Parcel Force Service (or Royal Mail on small items). Carriage on this service is £3.50 for orders under £13.00. For orders over £13.00, carriage will be £7.50. Orders over £200.00 we will allow 10% discount and free carriage. Dispatch is usually within 7* working days.

If you wish to make a purchase from outside the UK, please contact us via phone/fax/email to process your order - we can only accept online credit card payments from within the UK at present.

Carriage prices include VAT.

All carriage prices are based on orders of up to 10Kgs in weight. If your order is heavier than 10Kgs you will be advised of additional carriage costs prior to dispatch.

Large items will need to be signed for upon delivery. If you are unable to receive your parcel, please advise on the comments section of the order form, with whom and where we can leave it.

* Dispatch times may vary with regard to delayed availability or goods specifically ordered to your requirements i.e. personalised items, or made to measure garments.

Credit/Debit Card Security
Credit card security is ensured by accepting credit/debit card details through Protx; a secure payment service provider (PSP).

Credit/debit card details are secured within 128-bit encrypted sessions.

Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.

No credit/debit card information is held on this web site.

Alternative Payment Methods
If you do not wish to submit your credit/debit card details online, please telephone 01752 408694 or 01752 484045 and speak to one of our customer service representatives to place your order. Alternatively, of course, you can pay by cheque or postal order if you send your order direct to: Safewear, Unit 13, Faraday Mill Business Park, Prince Rock, Plymouth, Devon. PL4 0ST.

Please make all cheques and postal orders payable to 'Safewear South West'.

Payment Terms
All payments are to be made in "Pounds Sterling" by Credit/Debit Card, Cheque/Postal Order or by Telegraphic Transfer (absorbing any bank charges incurred). All payments must be received before the products will be dispatched. To this effect, we will await clearance of cheques before dispatching. All Credit/Debit Cards are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Availability
All orders for our products are subject to availability. If an item is temporarily out of stock we will contact you to advise of any delay that we are aware of that might affect our promise to dispatch within 7* working days.

* Dispatch times may vary with regard to delayed availability or goods specifically ordered to your requirements i.e. personalised items, or made to measure garments.

Returns
Returns due to faulty goods or damage in transit; incorrectly delivered items or returns due to order unsuitability (returned in a saleable conditon), or for any other reason, will be at the customers expense. A refund will be provided only on the cost of the goods supplied ie refund will not include P&P charged on Invoice.

Returns for any other reason will be at customer's expense.

We regret that we are unable to provide refunds on items that have been ordered specifically to your requirements i.e. personalised items, or made to measure garments; or on items that have been used/worn (note that Safety Boots/Shoes) have a Manufacturers wear and tear cover of six months); or where defect has been caused by misuse, neglect, accident, improper storage or non-adherence to care instructions.

Goods must be returned within 28 days of the date of dispatch.

Prices
The prices quoted on this website include VAT, are in UK pounds sterling and are those ruling at the time of production. If due to circumstances beyond our control, prices vary (including any variation to the rate of value added tax), you will be informed prior to dispatch. This does not affect your statutory rights.

Receipts
You will receive an electronic receipt, with an order reference number. In case of any query or to track your order, you will need to quote your invoice number to one of our customer service representatives

Code of Practice
We undertake to deal with any complaint speedily and sympathetically. It is our intention to meet and exceed our customers expectations.

Colour Reproduction
We take great care with the colours and images used on our site. The limitations of broadcasting on this medium may mean slight variations may occur. Every reasonable care has been taken to ensure that descriptions are accurate.

Supply
We reserve the right to refuse service to anyone at any time to our sole discretion. To be eligible to purchase products on this website you must, under English Law, be over the relevant age to purchase restricted items, and possess a valid credit or debit card issued by a bank acceptable to us.

Privacy Policy
This company operates a closed policy on distribution of information and will not at any time divulge your name, address, telephone number, account details or electronic mail address to any non-legal third party. All confidential information, including credit cards details is held securely and only transmitted in encrypted form.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

We guarantee that your information will remain confidential and will only be used by Safewear to provide a better service to you.

About Us
Safewear are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at safewear@talk.to

Our Contact details:
Safewear South West.
Unit 13, Faraday Mill Business Park, Prince Rock, Plymouth, Devon. PL4 0ST.
Phone/Fax: 01752 408694 or 01752 484045 Email: safewear@talk.to

VAT No. 381 5430 58